STAFF AT Ghana’s High Commission in the UK and Ireland have been urged to raise the standard of public service delivery, with a renewed focus on professionalism, patience, and responsiveness.
This call came during a staff durbar convened by High Commissioner Mrs. Sabah Zita Benson, bringing together personnel from the Chancery, Visa and Passport Section, and agencies like Education and Information Services.
Mrs. Benson encouraged staff to support applicants who struggle with online forms and ensure all visitors are treated with respect and courtesy. She also directed the creation of a Customer Service Desk to handle complaints and enquiries more efficiently.
She further stressed the importance of monitoring the mission’s social media pages and responding swiftly to public feedback.
To improve telephone services, Mrs. Benson announced an upgrade to the phone system that will include an automated messaging guide for callers.
In a bid to promote Ghanaian products, she also instructed that one of the unused conference rooms be turned into a Made-in-Ghana Room, showcasing locally produced goods to visitors and partners.
The staff durbar forms part of the High Commissioner’s ongoing push to improve the mission’s operations and enhance Ghana’s image abroad.
Source: Nationaltymes.com
